Cusgro, a brand owned by Cusgro Foods Private Limited ("Company," "Cusgro," or "we"), recognizes the importance of privacy and is committed to protecting the information you share with us. This Privacy Notice & Privacy Policy ("Policy") describes the Data we collect from you through our website and mobile applications ("Platforms"), the purposes for which we use it, and your rights concerning that Data.
This Policy is published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information or Data) Rules, 2011 read with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
| Term | Definition |
|---|---|
| Data | Includes non-personal information, personal information, and sensitive personal information that, alone or in combination with other data, could allow you to be identified. |
| Platforms | Refers to the Cusgro website and mobile application used for ordering dishes, developed using technologies including React, Vite, Tailwind CSS, and Capacitor. |
| Company | Cusgro Foods Private Limited, a company incorporated in India whose registered office is at Plot Number-93, 4th Floor, Sector 44, Gurgaon, Haryana 122003. |
| Service Providers | Select third parties (e.g., logistics partners, cloud hosts like Supabase, payment gateways like Razorpay, and analytics providers) who process Data on our behalf under written contract. |
| Cookies | Small files placed on your device by our Platforms to remember actions, preferences, and optimize your user experience. |
| User or you | The natural person who accesses or uses our Platforms. |
The Company collects Data for the specific purposes set out in Section 4. This Data includes, but is not limited to:
| Category | Specific Data Points |
|---|---|
| Contact and Account Information | First and last name, email address, postal address, country, and phone number, required for registration and order delivery. |
| Transaction and Financial Information | Order history, total amount, method and manner of payment, and payment status. We do not store full credit card details. We only store the Transaction ID provided by our payment partner (Razorpay) for reconciliation and support. |
| Customization and Order Data (Sensitive) | Details of your dish orders, including customization choices (e.g., quantity of a customizable ingredient, exclusions), food preferences, allergies, and special preparation instructions. |
| Meal Suggestion Data | Information submitted via the "requestMealPage," including suggested dish details and contact information required to fulfil the free meal prize, if selected. |
| Technical and Usage Information | Internet Protocol (IP) address, operating system, browser details, device type, mobile network data (collected via Capacitor/browser APIs), website/app usage patterns, and information collected via Cookies. |
We collect Data through the following ways:
We use your Data primarily for our legitimate business interests in providing and improving our customizable food ordering service:
| Purpose | Description |
|---|---|
| Service Fulfillment and Contracts | To process your orders, prepare dishes according to your customization data, and coordinate seamless delivery with logistics partners. |
| Meal Suggestion Program | To manage the "requestMealPage," evaluate and select meal suggestions, and contact selected users to arrange the free meal prize. |
| Marketing and Communications | To provide you with offers, recommendations, and promotional communications (via email or SMS) based on your profile and order history, provided you have not opted out. |
| Platform Maintenance and Improvement | To analyze usage patterns, monitor system performance (using data stored in Supabase), and improve the content, navigation, and security of our Platforms. |
| Security and Fraud Prevention | To enforce our Terms of Use, protect against fraud, illegal activity, and meet other legal or information security risks. |
We may share your Data with:
Data collected under this Policy is hosted on secure servers located in India. We have ensured that our primary database (PostgreSQL via Supabase) is provisioned in the Mumbai (ap-south-1) region to comply with Indian data residency preferences. We take steps to ensure that the Data we process is protected according to the provisions of this Policy and the requirements of applicable law.
We employ appropriate technical and organisational measures to safeguard your Data against unauthorized access, loss, or misuse. This includes storing Data on secured servers. However, you acknowledge that no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials. The Company shall not be held responsible for any loss or misuse of Data attributable to a Force Majeure Event.
We retain your Data only for as long as is necessary for the purposes set out in this Policy, including the fulfillment of our services, compliance with legal, accounting, and reporting obligations, and to resolve disputes.
You have the right to request:
To exercise these rights, please contact our Grievance Officer.
Our Platforms are not intended for users under the age of 18. If we become aware that we have collected personal information from a minor without verifiable parental consent, we will take steps to delete that information.
We reserve the right to update this Policy periodically. The updated version will be effective immediately upon posting. We encourage you to review this Policy frequently to stay informed of how we are protecting your information.
Please see below the details of our Grievance Officer for any concerns regarding the processing of your personal information:
Name: Amritanshu Ashutosh Parashar
Email: support@cusgro.in (Subject: Grievance Officer)
Phone Number: +91 87097 68459
Address: Plot Number-93, 4th Floor, Sector 44, Gurgaon, Haryana 122003